Margaritaville Resort Lake Tahoe

The rooms are large and clean. Loved the indoor pool/hot tub/ gym. The bar in lobby is nice with a nice bartender (Carsen) the other restaurants/bars I didn't try. The location is perfect for walking to Heavenly gondola, shopping, restaurants and casinos if you're into that sort of thing. The lake is a short walk away as well. I would stay here again and I found the staff to be very kind and accommodating.

If I hadn't had an excellent stay somewhere else in the same town the week before, my review may be different. It's hard to give a view independent from that experience. My first night at Margaritaville was disappointing: Firstly the room description was incorrect on the main hotel website (booking.com I think is ok). There is no washing machine or dryer in the King Suites. There are 2 machines on the 8th floor and you have to pay to use them. Then I ordered room service as I was really tired and it was a bit of a disaster. Half was missing, no drink and then no answer (repeatedly rang out until just cut out) when calling to find out what to do. Eventually reception told me I shouldn't have ordered an alcoholic cocktail for room delivery - even though the hotel app allows it. But then an apologetic server appeared with one 10mins later... but still no rest of the food... The advertised features like the outside bar, smores over fires weren't available. The breakfast cafe is only open at weekends. The options from the coffee shop are limited and their food wasn't really to my taste. Apart from the issue re room service, the staff were very cheerful and helpful. My general feeling of the hotel was very much form over function. It's a really, really pretty hotel but not enough thought has gone into how people actually use it. Based on the surprised reactions to my 6 night stay, I suspect it's primarily used for 1 or 2 nights so the lack of simple things like washing up capability, bin (trash) bags, shelf in shower etc etc may not be an issue for a quick stay. If prices were comparable I would choose the Hilton over Margaritaville if I return. But if there was a significantly better price at Margaritaville I would probably go back. Again it was just a few small things that made it not as great as the Hilton. If I hadn't been there just before, I may not have noticed.

My wife and I like everything about the hotel, the room, the service. The hotel itself, very beautiful hotel, the area was great.

Updated: We recently had an issue during our stay, but we're very impressed with how the general manager handled it. He personally called us, apologized for the inconvenience, and walked us through the steps they took to prevent the problem from happening again. We're fully satisfied with his response, which is why we've changed our rating from 1 to 10. Great service is all about the team, and the senior management at Margaritaville Resorts truly stepped up to address our problem. Thanks to the general manager’s efforts, we look forward to staying at Margaritaville Resorts again. We truly appreciate general manager's excellent service!

Location: the hotel location is excellent, right in the center of Stateline, close to shops, restaurants, casinos and close to Heavenly. Room: The room was spacious, when a separate bedroom. The bathroom was big and bright, but the door is huge and is awkward to open and close all of the way (180 degrees).